Help centre

Clear answers for sending and signing.

Find practical information about preparing a PDF, inviting a signer, completing the document and downloading your copy.

Preparing a document

Upload a finished PDF up to 20 MB. Add up to four signers and assign every signature and server-filled signed-date field.

Inviting a signer

Enter each intended recipient’s full name and email address carefully. Their private signing invitations remain active for 30 days.

Completing a signature

The signer reviews the PDF, confirms their full name and uses a drawn or typed signature. Drawing is the default.

Frequently asked questions

The details most often needed during a signing request.

Why has my signing invitation expired?

Unsigned signing requests expire and are automatically deleted after 30 days. The sender must prepare and send a new request if the document still needs signing.

Where is my completed document?

After everyone has signed, the issuer and every signer receive the completed PDF by email. The final signer can also download it immediately. Check spam or junk folders if the message is missing.

How long is the signed PDF available?

Completed documents and related signing data are deleted seven days after signing. Download and retain your own copy promptly.

Can I change a document after sending?

No. Sending locks the PDF, recipient and field positions. This protects the integrity of the signing request. Prepare a new request if something needs changing.

Can more than one person sign?

Yes. Each agreement supports up to four signers and up to 40 assigned signature and date fields. You can also add yourself as the final signer.

Which documents should I avoid?

Do not use the service for wills, powers of attorney, property transfers, deeds requiring witnesses, notarised documents or regulated identity workflows.

Contact support

Include the agreement reference where possible, but never send passwords, private signing tokens or sensitive document contents by email.

support@penfreesig.com

Need urgent legal or document advice?

Pen Free Signatures provides a technical signing service, not legal advice. Ask an appropriately qualified professional when signature formalities or deadlines matter.